Shipping & Returns

SHIPPING COSTS

FREE STANDARD SHIPPING FOR CUSTOMERS IN IRELAND WHEN YOU SPEND €75.

We ship worldwide and shipping rates are calculated at checkout.

SHIPPING CONDITIONS

  1. We are not responsible for any parcels that get lost in the post when standard shipping has been selected.
  2. Registered Post option is an additional cost and a tracking number will be sent to you so you can track your parcel.
  3. Delivery times in Ireland will vary depending on selected products. Our products will be dispatched within 3-5 working days. There may be delays during busier periods.
  4. Delivery to UK, Europe & the Rest Of The World can take an additional 2 - 4 weeks to allow for any customs issue. 


    Deliveries to the United States can take up to 6 weeks with USPS.

  5. Unless you have selected & paid for tracked delivery we are not obliged to provide this service. Any delays encountered are outside of our control.
  6. Unfortunately, it is not possible to make any order amendments once the order has been placed.
  7. When you place an order online you will be sent a receipt of payment to your email address & when your order has been processed a dispatch confirmation e-mail to confirm your parcel has been dispatched.
  8. Any pre-order items purchased will not dispatch until they are in stock.
  9. Please be aware that we are not responsible for any taxes and duties you may incur.

DAMAGED/INCORRECT ITEMS

All items are Quality Checked before dispatch.

If you do receive an item that has been damaged or is incorrect, please email us within 48 hours of receipt detailing your order number and a description of the damage or incorrect item(s) to hello@rubysboutique.ie. After 48 hours, your item will fall within the 14-day returns policy described above.

Once we receive your return/exchange request we will agree on an exchange or credit and provide instructions to return the item.

Damaged/Incorrect items must be returned unused/unworn, repacked in their original packaging with all labels/tags attached.

Assuming that our return's policy has been adhered to returned goods will be credited within 30 days of our receiving them.

If you are unhappy with the products or service you have received from us, please email us at hello@rubysboutique.ie