REFUNDS & EXCHANGES
At Ruby’s Boutique, we understand that sometimes a product is not quite right and you may wish to have a refund or exchange.
We ask that you send your request within 14 days of receiving your order by emailing firstname.lastname@example.org
You have 14 days to return an item(s).
Please quote your order number which you will find on your order confirmation email and your full name. Please explain the reason why you want to send your item(s) back. If an item is faulty, please provide full details. Once we receive your return request, we will provide you instructions to return the item.
The item must be in brand new condition, unwashed and unworn with all labels still intact. Any orders returned after 14 days will be automatically returned to the customer & not processed through our returns system.
Returns should be sent by registered post & in a weather safe bag. Ruby's Boutique accepts no responsibility for lost / stolen / misplaced returns that do not have a tracking number.
You as the customer are responsible for the payment of postage/shipping for returns.
In the case of faulty items, the standard postage paid will be refunded back to the customer.
Assuming that our return's policy has been adhered to returned goods will be credited within 30 days of our receiving them minus postage and packaging.
Unfortunately, we cannot offer exchanges. If you would like to buy another product, we can process a refund for your original item and you can place a new order.
Return Address : Ruby's Boutique, 1st Floor, 12 Mount Street, Mullingar, Co Westmeath, N91 EC80
No exchange or returns on personalised items, hats, socks, tights or Sale/Clearance items.