FAQs

Postage

Postage & Packaging is €4 for Republic of Ireland. All packages with a value of under €50 are sent by An Post standard post and all over that value will by sent with An Post or courier service and track and trace service will be available.

Postage is non-negotiable so please don't ask! Our packaging plus time spent packaging and arranging delivery is included. 

If you wish to upgrade to track and trace option then please let us know and we will happy arrange for an additional postage fee.

Standard delivery time is 3-5 working days (unless otherwise stated) 

If you do need your items sooner, please let me know and we will endeavour to arrange for you

If you wish to collect your items please get in touch - we are based just outside Mullingar

 

Returns & Refunds

We understand that a product can sometimes be not quite right and you may wish to have a refund or exchange.

We ask that you send your request within 14 days of receiving your order by emailing rubysbabytique@gmail.com

Please use a reputable deliver service that can provide evidence that item has been delivered back to us. Any damage in transit is not our responsibility and I would suggest using a service that offers insurance cover.

You the customer are responsible for covering the cost of shipping the return.

Our postage fee is NON refundable - even if your item has been returned & refunded.

Once the item has been received we will inspect the garment for any marks/damage before issuing refund.

Unfortunately items with labels removed will not be refunded.

NO exchange or returns on socks or sale items

If you do receive an item  that has been damaged or is incorrect please email us within 48 hours. After 48 hours, the item falls into the 14 days policy described above

Payment Plans

We offer payment plans for all orders over €30. A deposit of 25% is required.

To set up a payment plan please input discount code PAYMENTPLAN at checkout

Please email rubysbabytique@gmail.com for more info

Spanish Sizing

Spanish clothing does have a reputation for coming up small - if you are unsure of sizing when ordering please get in touch!

I have found that all of our A/W styles are true to sizes.

 

 

With love,

Ruby

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