We like to dispatch our orders quickly but if you contact us we will be happy to help as best we can.
If you do receive an item that has been damaged or is incorrect, please email us within 48 hours of receipt detailing your order number and a description of the damage or incorrect item(s) to firstname.lastname@example.org.
Your order will be dispatched within 3-5 working days. There may be delays during busier periods.
Delivery to the UK, Europe, and the Rest Of The World can take an additional 2-4 weeks to arrive, allowing for any potential issues with customs.
Deliveries to the United States can take up to 6 weeks with USPS.
Yes, we are shipping as normal.
Please let us know immediately if you have made a mistake with your address so we are able to change it for you.
Once your order has been shipped, you will receive an email with your tracking number so that you can check progress with the relevant courier.
As all orders are currently shipped from Europe, you may have additional import fees upon delivery.
USA - For more information, please check with the US Customs and Border Protection Department. If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.
AUSTRALIA – All orders above AUS$1000 will be subject to import duties. This figure can vary depending on the value of the parcel, so please check with the Department of Home Affairs for more information
NEW ZEALAND - All orders above NZD$60 will be subject to import duties. This figure can vary depending on the value of the parcel. You can get an estimate from the New Zealand Customs Service website, click here to go through.
REFUSING TO PAY CUSTOMS
If you choose to refuse the customs fee and the parcel is returned back to Ruby’s Boutique, a shipping & handling fee may be deducted from your refund.
If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.
Returns & Refunds
We are happy to refund any items within 14 days from the date of arrival that meet our return guidelines.